How long does it take to receive a quote?
Within 24 hours. Complex routes can take longer.
What information do I need to provide?
Origin, destination, the cargo's size and weight, and any pickup or delivery.
Do you handle customs clearance?
Yes, through the licensed customs brokers we work with.
Do you handle household moves and personal effects?
Yes, to and from Canada, by ocean in a shared or a full container, or by air. You'll need a household inventory, and some countries also ask for a personal effects declaration; both are free on our Shipping forms page.
Can you insure my cargo?
Yes, on request: All Risk or Total Loss Only cover. It is in place only once we confirm it in writing, and its cost is listed on your quote.
Do you pack my goods?
We can arrange packing on request; ask when you request your quote. Otherwise goods must be packed to withstand normal handling.
Who clears customs at destination?
We arrange clearance at both ends through the licensed customs brokers we work with. Duties, taxes and examination fees at destination are yours to pay unless your quote includes them.
Can I ship hazardous goods?
On request. Send the UN number, class and safety data sheet so we can confirm.
When is payment required?
We ask for an initial payment or full payment before your shipment moves.
How do I track my shipment?
On the tracking page, with your reference. Your documents are in your customer portal and on your quote link.