Quote terms and conditions

LMS LAST MINUTE SHIPPERS INC.

International Freight Forwarding | Relocations | Air | Ocean | Ground | Warehousing

COMPREHENSIVE STANDARD TRADING CONDITIONS AND SERVICE SCHEDULES

Version 1.0 - Effective 24 August 2026

For customer onboarding, quotations, bookings, air freight, ocean freight, ground transport, load brokerage, international relocation, temporary storage and related logistics services

IMPORTANT CONTRACT NOTICE

These Comprehensive Standard Trading Conditions and Service Schedules form the standard contractual basis on which Last Minute Shippers Inc. ("LMS") performs or arranges freight-forwarding, transportation, international relocation, warehousing and related logistics services. They apply together with the applicable quotation, Booking Confirmation, shipment document and service-specific Schedule. Mandatory transportation law, international conventions and non-waivable statutory consumer rights prevail where applicable.

This Version 1.0 supersedes the prior LMS contract-documents package for bookings and services accepted on or after 24 August 2026.

HOW THESE TERMS WORK

The Master Terms apply to all LMS services. A mode-specific or service-specific Schedule applies only when LMS provides or arranges that service. Mandatory statutes, regulations and international conventions prevail over inconsistent contractual wording. A quotation, booking confirmation, shipment document, carrier tariff or special written agreement may add shipment-specific terms.

PART A - MASTER STANDARD TRADING CONDITIONS

These Master Terms apply to all services requested from, arranged by, or provided by Last Minute Shippers Inc. unless a mandatory law requires otherwise.

1. Definitions

In these Conditions, "LMS" means Last Minute Shippers Inc. "Customer" includes the person or entity requesting or paying for services and, as applicable, the shipper, consignor, consignee, owner of the Goods, depositor, booking party, receipt holder and any person on whose behalf instructions are given. "Goods" includes cargo, packages, parcels, household goods, personal effects, containers, pallets and any property tendered for transportation, storage, packing, handling or related services.

"Carrier" means an airline, ocean carrier, NVOCC, motor carrier, rail carrier, courier or other person that physically or contractually undertakes transportation. "Service Provider" includes carriers, customs brokers, warehouses, terminals, consolidators, screening facilities, dangerous-goods specialists, packing contractors, surveyors and overseas agents. "Instructions" means written or electronically transmitted directions accepted by LMS. "Mandatory Law" means any statute, regulation, rule, tariff or international convention that cannot lawfully be excluded or varied by contract.

"Special Arrangement" means an express written arrangement accepted by LMS for a specific shipment or service, including a guaranteed date, declared value, special handling requirement, temperature control, dedicated equipment or increased liability.

2. Scope, Incorporation and Acceptance

These Conditions apply to every quotation, booking, shipment, service request and transaction with LMS, including air, ocean, ground, load brokerage, international relocation, packing, palletizing, crating, warehousing, temporary storage, customs-related coordination, documentation, screening, consolidation, deconsolidation, pickup and delivery.

The Customer accepts these Conditions by signing them, electronically accepting them, approving a quotation or booking, issuing shipping instructions, tendering Goods to LMS or a Service Provider selected by LMS, accepting a shipment document that incorporates these Conditions, or otherwise permitting LMS to perform or arrange services after receiving reasonable notice of these Conditions.

These Conditions are continuing terms and apply to subsequent transactions unless replaced by a later version made available by LMS before the relevant booking. Statutory consumer rights that cannot be waived remain unaffected.

LMS may provide these Conditions by PDF or electronic attachment and/or publish the current version on its website. For each booking, LMS should identify or make available the applicable version before or at the time the Customer approves the quotation or requests the booking. A hyperlink or electronic copy supplied with the quotation or Booking Confirmation constitutes delivery of these Conditions to the extent permitted by law. Where applicable consumer law requires additional pre-contract disclosure or express consent, LMS will provide that disclosure or obtain that consent before the Customer is bound.

3. Role of LMS - Agent, Principal and Service-Specific Capacity

LMS may provide different parts of a transaction in different legal capacities. Unless LMS expressly undertakes carriage or another service as principal, LMS ordinarily acts as a freight forwarder, logistics intermediary or agent arranging services through independent Service Providers. LMS may act as principal for a particular service where it issues a transport document or electronic record in its own name evidencing an undertaking to deliver the Goods, expressly accepts principal-carrier responsibility in writing, or physically performs a service with its own employees and equipment to the extent the law treats LMS as principal for that service.

A fixed-price quotation, collection of freight charges, consolidation of cargo, issuance of an invoice, or retention of a margin does not by itself determine LMS's legal capacity. The applicable transport document, service actually performed and Mandatory Law govern.

4. Authority to Engage Third Parties and Subcontract

The Customer authorizes LMS to select and engage Service Providers and to enter into contracts with them on the usual terms, tariffs, bills of lading, waybills, warehouse receipts and conditions under which they provide services. LMS may subcontract any part of the services.

When LMS acts as agent, the Customer authorizes LMS to establish contractual arrangements between the Customer and the performing Service Provider. When LMS acts as principal, LMS may nevertheless subcontract performance and may rely on lawful protections and limitations available under the performing provider's conditions to the extent permitted by law.

LMS may select routes, gateways, terminals, airports, ports, consolidation points and overseas agents in the absence of written Special Arrangements.

5. Customer Authority and Core Warranties

The Customer warrants that it owns the Goods or has full authority from the owner and all other interested parties to tender the Goods and to accept these Conditions on their behalf.

The Customer warrants that all descriptions, values, weights, dimensions, quantities, classifications, tariff information, origin information, destination information, party details and regulatory declarations supplied to LMS are complete, accurate, current and not misleading.

The Customer is responsible for obtaining any permits, licences, certificates, approvals or consents that are required from the Customer, exporter, importer, owner, consignee or beneficial owner.

6. Instructions, Documents and Data Verification

LMS may rely on information and documents supplied by the Customer without independently verifying them unless LMS has expressly agreed to do so. The Customer must promptly review quotations, booking confirmations, draft air waybills, bills of lading, customs data, packing lists, commercial invoices and other documents and immediately report any error or omission.

If LMS requests additional information needed for transportation, customs, security, sanctions, export-control or other compliance purposes, the Customer shall provide it promptly. LMS may suspend services until satisfactory information is received.

Oral instructions are accepted at LMS's discretion and should be confirmed in writing. LMS is not responsible for consequences of ambiguous, incomplete or late instructions except to the extent liability cannot lawfully be excluded.

7. Quotations, Rates and Additional Charges

Unless expressly stated as fixed and guaranteed, quotations are estimates based on information supplied by the Customer and on rates, exchange rates, capacity, fuel costs, surcharges and circumstances known when issued. Space and equipment remain subject to availability. LMS may adjust charges where actual weight, dimensions, chargeable weight, commodity, packing, dangerous-goods status, routing, carrier rates, fuel or currency surcharges, port or terminal charges, screening, customs requirements, duties, taxes, storage, demurrage, detention, examinations, accessorial services or other facts differ from the quotation assumptions.

Government charges, duties, taxes, customs examinations, demurrage, detention, storage, extraordinary handling, redelivery, return freight, disposal, fines attributable to the Goods or Customer information, and third-party charges are additional unless expressly included.

For consumer transactions, any statutory restriction on increasing an estimate or price prevails.

8. Booking and Commercial Payment Framework

A booking is confirmed when LMS accepts the Customer's booking or shipping instructions and any required deposit or prepayment is received. LMS may then reserve carrier capacity, equipment, warehouse space, pickup resources, labour and third-party services.

Payment percentages and timing are stated in the quotation, booking confirmation or invoice. Commercial payment terms may vary by service and customer. The booking-deposit and cancellation rules in Schedule G apply unless a quotation expressly states otherwise, subject always to Mandatory Law.

LMS may require full payment, cleared funds or satisfactory security before pickup, carrier handover, sailing, release of original or electronic transport documents, or delivery.

9. Weight, Dimensions, Volume and Chargeable Weight

Rates may be based on actual gross weight, volumetric or dimensional weight, cubic measurement, palletized dimensions, container utilization, chargeable weight or another carrier rating rule. LMS and the performing carrier may reweigh or remeasure the Goods.

Final chargeable weight or volume may differ from the Customer's estimate after packing, palletizing, crating, wrapping, screening or carrier verification. Where a rate is based on the higher of actual and dimensional weight, the higher verified figure will apply.

For consumer household-goods transactions, this clause is subject to Schedule F and all statutory estimate and disclosure requirements.

10. Packing, Palletizing, Marking and Condition

Unless LMS expressly agrees to pack the Goods, the Customer is responsible for packing, blocking, bracing, cushioning, sealing and marking the Goods so that they can withstand the ordinary risks of the contemplated transportation, handling, stacking, consolidation, loading, unloading, screening and storage.

LMS may refuse inadequately packed Goods or, if operationally reasonable, arrange repacking, palletizing, wrapping or crating at the Customer's cost. Such work does not constitute a guarantee against all loss or damage.

The Customer must disclose fragile, high-value, moisture-sensitive, temperature-sensitive, oversized, over-dimensional or otherwise unusual Goods before booking.

11. Special, Restricted and Prohibited Goods

The following may require prior written acceptance and Special Arrangements: cash or negotiable instruments; precious metals or stones; jewellery; works of art, antiques or collections; original documents; firearms, weapons or ammunition; live animals or plants; perishables; pharmaceuticals or controlled products; alcohol or tobacco; human remains; temperature-controlled Goods; vehicles; unusually high-value Goods; and any Goods subject to special permits or security measures.

LMS may refuse Goods that are illegal, prohibited by a carrier, unsafe, inadequately documented, likely to damage other property, or not reasonably suitable for the requested service.

12. Dangerous Goods, Hazardous Materials and Batteries

The Customer must disclose before tender whether the shipment contains dangerous goods, hazardous materials, restricted articles, lithium-ion batteries, lithium-metal batteries, sodium-ion batteries, batteries contained in or packed with equipment, power banks, damaged or defective batteries, aerosols, flammable liquids or solids, compressed gases, chemicals, corrosives, oxidizers, dry ice or any other regulated article.

The Customer is responsible for correct classification, declaration, packaging, marking, labelling, documentation and compliance with applicable Canadian Transportation of Dangerous Goods requirements, current air dangerous-goods requirements (including applicable IATA/ICAO rules), applicable maritime dangerous-goods requirements (including IMDG requirements), and carrier-specific restrictions.

LMS may use or require qualified third-party dangerous-goods specialists. If undeclared or incorrectly declared dangerous goods are discovered, Schedule E applies, including the CAD $450 administrative and compliance charge plus all actual third-party and operational costs, subject to applicable law.

13. Inspection, Screening and Security

Goods may be subject to X-ray, explosive trace detection, physical inspection, opening, canine screening, government examination or other security measures required by law, Transport Canada, airports, carriers or security programs.

Where permitted by law, the Customer authorizes LMS and its Service Providers to inspect or open packages when reasonably necessary for safety, security, regulatory or operational purposes. LMS may refuse, hold, return, re-route or suspend Goods that are unsafe, prohibited, suspicious, tampered with, inadequately packed or non-compliant.

Where secure air cargo requirements apply, the Customer shall comply with applicable secure-supply-chain procedures and shall not interfere with security controls or the integrity of secured cargo.

14. Customs, Trade Data and Government Requirements

The Customer is responsible for accurate commercial invoices, packing lists, origin data, tariff information, permits, licences and other information required by customs or government authorities. Duties, taxes, inspections, examinations, penalties and governmental charges relating to the Goods are for the Customer's account except to the extent legally determined to have resulted solely from LMS's own actionable conduct.

Where applicable, the Customer authorizes LMS to transmit freight-forwarding and cargo data, including house bill and close-message information, to the Canada Border Services Agency or other authorities. The Customer shall promptly correct inaccurate data.

LMS does not act as a licensed customs broker unless expressly stated and lawfully authorized. Customs brokerage may be arranged through a licensed third-party customs broker under that broker's separate terms and power-of-attorney requirements.

15. Sanctions, Export Controls, Restricted Parties and End Use

The Customer warrants that the shipment, transaction, shipper, consignee, beneficial owner, notify party, purchaser, end user and intended use comply with applicable Canadian sanctions, export controls, import restrictions and other trade-control laws, and with any applicable foreign laws that lawfully govern the transaction.

LMS may screen parties and cargo, request ownership information, end-use information, permits, licences, certificates or other evidence, and suspend or refuse services where LMS reasonably believes the transaction may be prohibited or presents an unacceptable compliance risk.

If a shipment is held, returned, re-routed, disposed of or delayed because of sanctions, export-control or government requirements attributable to the Customer, the Customer shall reimburse reasonable resulting costs, subject to Mandatory Law.

16. Routing, Consolidation, Schedules and Transit Time

Unless a Special Arrangement expressly guarantees a service, all pickup, departure, sailing, flight, arrival, customs-release and delivery dates are estimates. LMS may consolidate Goods with other cargo and may select or change carriers, routes, gateways, vessels, flights, terminals and transshipment points.

LMS is not liable for ordinary schedule changes, missed connections, congestion, rollovers, carrier cancellations or delays beyond LMS's reasonable control except to the extent liability is imposed by Mandatory Law or a written guaranteed service.

17. Pickup, Delivery, Access and Customer Readiness

The Customer shall provide safe and lawful access for pickup and delivery, accurate addresses and contact details, and any required permits, loading facilities, elevators, parking access or appointments. Waiting time, failed pickup, redelivery, special equipment and after-hours service may be charged.

The Customer shall ensure that the person tendering or receiving the Goods is authorized to do so. Delivery may be made in accordance with the carrier's normal delivery practices unless a Special Arrangement requires otherwise.

If the consignee refuses or fails to accept delivery, or if delivery cannot lawfully be completed, LMS may arrange storage, return, redelivery or disposal as reasonably necessary and the Customer remains responsible for resulting charges, subject to applicable consumer law.

18. Cargo Insurance and Declared Value

Transportation and forwarding charges do not automatically include all-risk cargo insurance. Carrier liability and cargo insurance are different products and may provide very different protection.

LMS will arrange cargo insurance only if the Customer specifically requests it and LMS confirms coverage in writing or provides evidence of insurance before the relevant risk attaches. A declared value on a shipping document is not, by itself, cargo insurance.

Insurance is subject to the insurer's policy terms, exclusions, deductibles, valuation provisions, territorial limits and claims procedures. Premiums and related costs are for the Customer's account. If the insurer disputes coverage, recourse is against the insurer except to the extent LMS separately committed an actionable breach in arranging the requested insurance.

19. Liability Framework

Nothing in these Conditions excludes or reduces liability where Mandatory Law prohibits exclusion or reduction. LMS's liability depends on the capacity in which LMS acted, the service performed, and the law or convention governing that service.

When acting solely as agent or freight forwarder, LMS is responsible only for its own legally actionable acts or omissions and does not guarantee the performance of independent Service Providers except where LMS expressly assumes that responsibility or Mandatory Law provides otherwise.

When LMS acts as principal carrier, warehouser or other principal, liability is governed by the applicable Mandatory Law, convention, transport document, warehouse receipt, service schedule and lawful contractual limitations.

The parties specifically agree that this document does not impose a universal dollar-per-kilogram liability limit across all transport modes. Any monetary limitation must arise from the applicable law, convention, mandatory uniform condition, transport document, carrier tariff or a lawful shipment-specific agreement.

20. Excluded Losses and Mitigation

To the fullest extent permitted by law, LMS is not liable for indirect, incidental, special, consequential, exemplary or punitive loss, or for loss of profit, revenue, market, contract, business opportunity, goodwill, reputation, use or anticipated savings, even if the possibility of such loss was known.

Compensation, where payable, is limited to proven direct loss legally attributable to LMS and subject to the applicable liability regime. The Customer must take reasonable steps to mitigate loss and protect damaged Goods from further deterioration.

21. Protection of Employees, Agents and Subcontractors

To the fullest extent permitted by law, every defence, exclusion, limitation, time bar and protection available to LMS under these Conditions also benefits LMS's directors, officers, employees, agents and independent contractors when a claim is made against them in connection with the services.

The aggregate recovery against LMS and all persons entitled to rely on this clause shall not exceed the amount lawfully recoverable for the same loss if the claim had been made only against LMS.

22. Claims and Time Limits

The Customer must notify LMS in writing as soon as reasonably possible of loss, shortage, damage, delay or service error, preserve the Goods and packaging, allow reasonable inspection, and provide the documents listed in Schedule I.

Claims and legal actions are subject to the mandatory notice periods and limitation periods governing the applicable mode or service. Schedule I summarizes common periods for review, but the applicable statute, convention, bill of lading, air waybill, uniform conditions or carrier terms control where mandatory.

No internal LMS claim form, investigation, negotiation or settlement discussion extends a statutory or contractual time limit unless LMS expressly agrees in writing and the applicable law permits extension.

23. Customer Indemnity

To the fullest extent permitted by law, the Customer shall indemnify LMS and persons engaged by LMS against claims, liabilities, losses, fines, duties, taxes, penalties, storage, demurrage, detention, return freight, disposal costs and reasonable legal or professional expenses arising from inaccurate or incomplete shipment information, improper packing, undeclared dangerous goods, prohibited Goods, sanctions or export-control violations, Customer-supplied customs information, unsafe loading, or breach of these Conditions or law.

This indemnity does not apply to the extent the liability was finally determined to have been caused by LMS's own conduct for which the law does not permit indemnification.

24. Payment, No Set-Off and Collect Instructions

The Customer shall pay all amounts properly owing to LMS in accordance with the quotation, booking confirmation, credit agreement or invoice. Unless Mandatory Law provides otherwise, the Customer shall not withhold or reduce payment because of a separate claim, counterclaim or dispute.

An instruction to collect freight, destination charges, duties or other amounts from a consignee or third party does not release the Customer from liability if the amount is not collected or is reversed, unless LMS expressly agrees in writing to look solely to that third party.

Returned payments, chargebacks, bank charges and reasonable third-party collection costs caused by non-payment may be charged to the Customer to the extent permitted by law.

25. Detention, Lien and Sale Rights

Subject to Mandatory Law and Schedule H, LMS may require payment or security before continuing services or releasing Goods or documents within its lawful possession or control. Goods may be subject to lawful particular or general lien rights where such rights exist.

Any sale, auction or other disposition of Goods will be exercised only after applicable notice requirements and statutory waiting periods have been satisfied. Consumer-protection rules and rights of owners, secured creditors and other persons entitled to notice remain applicable.

26. Force Majeure and Extraordinary Events

LMS is relieved from liability to the extent performance is prevented, materially hindered or delayed by circumstances beyond its reasonable control that could not reasonably be avoided or overcome by commercially reasonable measures.

Such circumstances may include war, invasion, terrorism, piracy, civil unrest, strikes or lockouts, embargoes, sanctions, government action, border closure, port or airport closure, epidemics or pandemics, natural disasters, extreme weather, fire, explosion, cyber incident, prolonged breakdown of transportation, communications, information systems or energy, carrier embargoes, equipment shortages and extraordinary congestion.

Where reasonably necessary, LMS may modify routing, services, procedures, rates or surcharges and recover reasonable additional costs caused by the event, subject to consumer law and any guaranteed-service commitment.

27. Privacy, Confidentiality and International Data Transfers

The Customer authorizes LMS to collect, use, disclose and transmit shipment and contact information reasonably necessary to quote, book, transport, store, clear, insure, secure, trace and deliver the Goods, collect payment, comply with law and investigate claims.

Information may be shared with carriers, overseas agents, warehouses, customs brokers, screening facilities, insurers, payment providers and government authorities, including recipients outside Canada where necessary for an international shipment.

LMS shall handle personal information in accordance with applicable privacy law and its published privacy practices. The Customer warrants that it has authority to provide personal information of consignees, contacts and other individuals for shipment purposes.

28. Electronic Communications and Records

Email approvals, electronic signatures, electronic booking instructions, portal submissions, scanned documents and electronic shipment records may be used as evidence of the parties' agreement and instructions to the extent permitted by law.

The Customer is responsible for maintaining current contact information and for monitoring the email addresses used for the booking. LMS may rely on communications that reasonably appear to come from the Customer's authorized personnel.

29. Confidentiality and Advice

Each party shall use reasonable care to protect non-public business information received from the other in connection with the services, except where disclosure is authorized, necessary to perform the services, or required by law.

Operational or compliance advice given by LMS is limited to the shipment and facts for which it was provided and is not legal, tax or customs advice unless LMS expressly agrees otherwise in writing.

30. Assignment, Severability, Waiver and Survival

The Customer may not assign its rights or obligations under a transaction without LMS's written consent where assignment would materially increase LMS's risk or obligations. LMS may assign receivables and may use affiliates or subcontractors to perform services.

If any provision is invalid or unenforceable, the remainder continues in effect and the invalid provision shall be interpreted or severed only to the minimum extent necessary.

A delay or failure to enforce a right is not a waiver. Provisions concerning payment, claims, liability, indemnity, lien, privacy and dispute resolution survive completion or termination of services.

31. Order of Precedence

If documents conflict, Mandatory Law prevails first. Subject to Mandatory Law, the following order applies unless the parties expressly agree otherwise in writing: (1) a shipment-specific Special Arrangement signed or expressly accepted by LMS; (2) the applicable LMS-issued transport document or warehouse receipt for the service in which LMS acts as principal; (3) the quotation and booking confirmation; (4) the applicable service Schedule in this document; (5) these Master Terms; and (6) routine operational correspondence.

The performing carrier's or Service Provider's lawful terms may independently govern the services it performs and may create rights or limitations applicable to the Customer or Goods.

32. Governing Law and Dispute Resolution

Subject to Mandatory Law, conventions and any jurisdiction clause that lawfully governs an LMS-issued transport document, these Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Unless Mandatory Law requires another forum, the parties submit disputes to the courts of Ontario. For a commercial transaction, the parties may by written agreement after a dispute arises refer the matter to mediation or binding arbitration in Ontario. Nothing in this clause restricts non-waivable consumer rights.

33. Amendments and Version Control

LMS may update these Conditions for future bookings. The version identified in or made available with the quotation or Booking Confirmation, or otherwise made available to the Customer before or at the time of the relevant booking, applies to that transaction unless Mandatory Law requires otherwise. Posting a later version on the LMS website does not retrospectively change the contractual terms of an earlier confirmed booking unless the parties lawfully agree in writing.

No employee or agent may orally waive or amend these Conditions. A shipment-specific amendment must be in writing and accepted by an authorized LMS representative.

SCHEDULE A - AIR FREIGHT TERMS

Air transportation, consolidation, pickup, delivery, screening and related air-freight services

This Schedule forms part of the LMS Comprehensive Standard Trading Conditions.

A1. Application and Role

This Schedule applies to air-freight services arranged or provided by LMS. LMS may act as freight forwarder/agent or, where it issues an LMS transport document or expressly undertakes carriage, as contractual carrier for the relevant segment.

A2. International Air Carriage and Mandatory Law

International carriage by air may be governed by the Montreal Convention as implemented in Canada, the Warsaw Convention system where applicable, Canada's Carriage by Air Act, and other mandatory law. Those rules prevail over inconsistent terms.

Where the Montreal Convention applies, the current treaty liability limit for destruction, loss, damage or delay of cargo is the limit in force under that Convention, subject to its conditions and any valid special declaration of interest. LMS will not replace that treaty limit with a lower private limit where the law does not permit it.

A3. Air Waybills and House Air Waybills

A master air waybill may be issued by the airline or its authorized agent. LMS may issue a house air waybill where operationally appropriate. The applicable air waybill and carrier conditions form part of the contractual framework for the carriage they govern.

A4. Chargeable Weight and Re-Measurement

Air-freight charges may be based on the higher of actual gross weight and volumetric or dimensional weight calculated under the applicable airline or service rule. Carrier reweighing or remeasurement is final for rating purposes unless manifestly erroneous.

A5. Air Cargo Security

Air cargo is subject to applicable Transport Canada security requirements, carrier security programs and screening rules. LMS may tender cargo through approved secure-supply-chain participants or screening facilities where required.

The Customer shall provide accurate shipper identity and cargo information, prevent tampering after security screening, and comply with any security instructions communicated by LMS or the performing provider.

A6. Dangerous Goods by Air

Dangerous goods accepted for air transport must comply with applicable Canadian TDG requirements and current ICAO/IATA dangerous-goods rules as adopted or required by the carrier. Carrier restrictions may be stricter than minimum legal rules.

LMS may require a qualified dangerous-goods specialist to classify, pack, mark, label or document the shipment, all at the Customer's cost unless otherwise quoted.

A7. Transit Time, Routing and Airline Capacity

Air schedules and connections are estimates unless a written guaranteed service applies. Airlines may change aircraft, routes, gateways, security procedures or capacity. LMS may reasonably reroute or reconsolidate cargo.

A8. Claims for International Air Cargo

Where the Montreal Convention applies, written complaints for cargo damage are generally required within 14 days from receipt and complaints for delay within 21 days from the date the cargo was placed at the recipient's disposal. The Convention also contains a two-year period for bringing an action. These treaty periods and any other mandatory periods control.

For loss, non-delivery or services outside the Convention, the Customer must notify LMS promptly and comply with the applicable carrier tariff, air waybill and law.

A9. No Automatic Cargo Insurance

Air freight is not automatically insured for full cargo value. Schedule 18 of the Master Terms and any insurer certificate govern optional cargo insurance.

SCHEDULE B - OCEAN FREIGHT TERMS

FCL, LCL, consolidation, deconsolidation, drayage, terminal and related ocean services

This Schedule forms part of the LMS Comprehensive Standard Trading Conditions.

B1. Application and Role

This Schedule applies to ocean freight, including FCL, LCL, consolidation, deconsolidation, port services and related inland moves. LMS ordinarily acts as forwarder unless it expressly assumes contractual-carrier responsibility for a shipment or segment.

B2. Bills of Lading and Sea Waybills

The ocean carrier, NVOCC, consolidator or LMS may issue the applicable bill of lading or sea waybill. If LMS issues a house bill in its own name undertaking carriage, that document and any mandatory ocean-carriage law govern LMS's contractual-carrier obligations.

The Customer must promptly review draft bill-of-lading particulars and advise LMS of corrections before carrier deadlines.

B3. Marine Liability Act and Hague-Visby

Where applicable, Canada's Marine Liability Act and the Hague-Visby Rules, or another mandatory international regime, govern rights, obligations and liability limits for carriage by water. Nothing in these Conditions is intended to reduce a non-waivable right or mandatory limit.

B4. FCL Customer-Loaded Containers

For containers loaded by the Customer or its supplier, the Customer is responsible for cargo condition, count, packing, blocking, bracing, weight distribution, securing, segregation, seal integrity and compliance with container weight requirements.

Unless LMS or its contractor performs loading and expressly records otherwise, 'shipper's load and count' or equivalent principles may apply.

B5. LCL Cargo

LCL Goods must be packed for consolidation, stacking, repeated handling and normal warehouse operations. LMS may consolidate LCL Goods with cargo of other customers and use transshipment hubs.

B6. Verified Gross Mass and Weight

The Customer is responsible for providing accurate cargo and container weight information and any Verified Gross Mass required by applicable SOLAS or carrier rules. Costs, delays or penalties caused by inaccurate weights are for the Customer's account.

B7. Dangerous Goods by Sea

Dangerous or marine-pollutant cargo must be declared before booking and must comply with applicable TDG and IMDG requirements, port rules and carrier requirements. Schedule E applies to undeclared or incorrectly declared dangerous goods.

B8. Ports, Terminals, Demurrage, Detention and Storage

Demurrage, detention, port rent, terminal storage, chassis, reefer, examination, cleaning, repair and equipment charges attributable to the shipment are payable by the Customer unless legally determined to have resulted solely from LMS's actionable conduct.

The Customer is responsible for monitoring free-time periods communicated to it and arranging timely customs clearance, pickup, unloading and return of equipment.

B9. Vessel Schedules, Rollovers and Transshipment

Vessel departures, arrivals and transshipment connections are estimates. Carriers may roll cargo, omit ports, substitute vessels or alter routing. LMS does not guarantee sailing, arrival, customs release or delivery dates unless expressly agreed in writing.

B10. General Average and Salvage

If general average, salvage or a similar maritime security is declared, the Customer and cargo interests shall promptly provide any bond, guarantee, deposit or documents reasonably required by the carrier, average adjuster or insurer. Cargo insurance, if purchased, remains subject to the insurer's terms.

B11. Ocean Claims

Where the Hague-Visby Rules apply, notice of apparent loss or damage should be given at delivery and notice of non-apparent loss or damage is generally required within three days; the Rules also contain a one-year suit time bar, subject to their precise terms and any lawful extension.

Other ocean shipments may be subject to different carrier bill-of-lading notice and suit periods. The Customer must follow the period that legally governs the shipment.

B12. Unclaimed, Refused or Abandoned Cargo

If cargo is refused, abandoned or remains unclaimed, LMS may arrange storage, return, sale or disposal only as permitted by law and carrier/terminal requirements. All reasonable resulting costs are for the Customer's account to the extent permitted by law.

SCHEDULE C - GROUND FREIGHT AND LOAD BROKERAGE TERMS

Motor-carrier transportation, local pickup/delivery and road-freight brokerage

This Schedule forms part of the LMS Comprehensive Standard Trading Conditions.

C1. Application and Capacity

This Schedule applies when LMS arranges or performs road transportation. LMS may act as a load broker/intermediary when it selects an independent motor carrier, or as carrier where LMS itself lawfully undertakes and performs carriage.

C2. Independent Motor Carriers

When LMS acts as broker, the performing motor carrier is responsible for operating authority, drivers, equipment, safety compliance and cargo liability required by law. LMS may select carriers using commercially reasonable criteria but does not guarantee independent carriers beyond obligations imposed by law or expressly assumed in writing.

C3. Ontario Contracts of Carriage

Where Ontario Regulation 643/05 under the Highway Traffic Act applies, the mandatory information and applicable Uniform Conditions of Carriage are incorporated into the contract of carriage by law. Shipment-specific documents must contain the information required for general freight or household goods, as applicable.

No LMS term is intended to override a mandatory Ontario Uniform Condition.

C4. Ontario Road Liability and Valuation

Where the Ontario Uniform Conditions of Carriage govern and LMS is legally the carrier, liability and valuation are determined under those mandatory conditions, including any declared-value option or other statutory election shown on the contract of carriage.

The Customer should not assume that cargo value is fully protected by carrier liability. Optional cargo insurance should be considered for the full value of the Goods.

C5. Road Claims in Ontario

Where the applicable Ontario Uniform Conditions require it, written notice of loss, damage or delay must be given within the mandatory period and the final statement of claim must be filed within the mandatory period. For many Ontario road shipments governed by Schedule 1 or Schedule 3 of O. Reg. 643/05, notice is required within 60 days after delivery or, for non-delivery, within nine months after shipment, and a final claim is required within nine months after shipment. The current regulation and the actual contract of carriage control.

C6. Loading, Unloading and Shipper-Loaded Cargo

Where the Customer loads a vehicle or trailer, the Customer is responsible for safe loading, weight distribution, securement and compliance with lawful axle and weight limits unless LMS or the carrier has expressly undertaken those duties.

Waiting time, tailgate service, inside delivery, appointment service, redelivery, driver assist and specialized equipment are additional unless included in the quotation.

C7. Cross-Border Road Transport

Cross-border road shipments may be subject to Canadian, United States and other applicable carrier/broker requirements, customs/security filings and motor-carrier laws. LMS may require additional documents and may select appropriately authorized carriers.

C8. C.O.D. and Collect Shipments

C.O.D. services will be provided only if expressly accepted. Any mandatory trust, remittance, notice or documentation requirements applicable to C.O.D. shipments prevail. A collect instruction does not release the Customer from payment obligations except where Mandatory Law or a written LMS agreement provides otherwise.

SCHEDULE D - WAREHOUSING AND TEMPORARY STORAGE TERMS

LMS-controlled storage, warehouse receipt, temporary holding and related handling

This Schedule forms part of the LMS Comprehensive Standard Trading Conditions.

D1. When LMS Acts as Warehouser

LMS acts as warehouser only to the extent it receives Goods into a facility it owns or controls or issues a warehouse receipt or other document by which it expressly assumes warehousing responsibility. If storage is provided solely by an independent warehouse under that warehouse's receipt or terms, LMS ordinarily acts as arranger/agent.

D2. Receipt, Inventory and Condition

The warehouse receipt, inventory or intake record may state the number of handling units, apparent external condition and declared description of the Goods. Unless agreed otherwise, LMS is not responsible for concealed contents, quality, internal condition or value that cannot reasonably be determined on receipt.

If the Customer or delivering carrier does not provide a checker, LMS's reasonable receiving count may be relied upon subject to correction for proven error.

D3. Storage Charges and Free Storage

Storage rates, handling fees, free-storage periods and minimum billing units are those stated in the quotation, booking confirmation or warehouse receipt. Expiry of a free-storage period does not create an obligation on LMS to continue storage without charge.

Special short-term or promotional free-storage arrangements for relocation cargo are shipment-specific commercial terms and do not alter this Schedule.

D4. Handling, Access and Release

Warehouse access is by appointment and subject to site safety and security rules. Goods will be released only to an authorized person upon satisfaction of lawful charges and required documentation.

LMS may move Goods within or between suitable storage areas when reasonably necessary for safety, security, space management or operational reasons.

D5. Storage Environment and Special Requirements

Unless expressly agreed in writing, storage is not temperature-controlled, humidity-controlled or suitable for perishables, pharmaceuticals, fine art, wine, sensitive electronics or other Goods requiring special environmental conditions.

The Customer must disclose any special storage requirement before tender.

D6. Warehousing Standard of Care and Liability

Where LMS is legally the warehouser, LMS shall exercise the standard of care required by applicable law. LMS is not an insurer of the Goods.

Liability for warehousing loss or damage is subject to applicable warehouse law, the receipt, any lawful limitation agreed for the storage service, and the exclusion of consequential loss in Part A. Nothing excludes liability that cannot lawfully be excluded.

D7. Hazardous, Perishable or Deteriorating Goods

If stored Goods become hazardous, unstable, leaking, infested, perishable, rapidly deteriorating or likely to damage persons or property, LMS may take reasonable protective measures, including isolation, movement, return or disposal where permitted by law. The Customer is responsible for reasonable resulting costs where the condition is attributable to the Goods or Customer.

D8. Lien and Termination of Storage

Schedule H applies to lawful warehouse lien and sale rights. LMS may also terminate storage on reasonable notice, subject to the warehouse receipt, Mandatory Law and any special statutory rules for dangerous or deteriorating Goods.

SCHEDULE E - DANGEROUS GOODS AND BATTERY DECLARATION

Customer acknowledgement, compliance obligations and indemnity

This Schedule forms part of the LMS Comprehensive Standard Trading Conditions.

IMPORTANT - CUSTOMER MUST READ BEFORE SIGNING

This Schedule applies in addition to all other LMS terms. Dangerous goods and regulated batteries must be declared before tender. Failure to disclose them may create serious safety, regulatory and carrier consequences.

E1. Declaration

The Customer confirms that it will fully and accurately disclose before tender whether any shipment contains dangerous goods, hazardous materials, restricted articles or regulated batteries, including batteries contained in or packed with equipment.

E2. Customer Responsibility

The Customer is responsible for correct classification, declaration, packaging, marking, labelling and documentation and shall comply with all applicable law and carrier requirements.

E3. No Concealment or Misdescription

The Customer shall not conceal, misdescribe or omit dangerous goods or restricted articles. LMS may reject, hold, return, isolate, re-pack, re-document or arrange lawful disposal where required for safety or compliance.

E4. CAD $450 Administrative and Compliance Charge

If an undeclared or incorrectly declared battery, dangerous good, hazardous material or restricted article is discovered by LMS, a carrier, airline, ocean carrier, terminal, warehouse, screening facility, airport, government authority or other Service Provider, LMS may invoice the Customer a CAD $450 administrative and compliance charge for each affected shipment or occurrence, to the extent permitted by law.

The charge is intended to compensate LMS for additional compliance administration and is not intended as a regulatory fine or penalty.

E5. Additional Costs

The CAD $450 charge is in addition to reasonable additional costs and third-party charges caused by the non-declaration or misdeclaration, including screening, inspection, dangerous-goods handling, storage, demurrage, detention, re-packing, re-labelling, documentation, return freight, disposal and carrier assessments.

E6. Qualified Dangerous-Goods Specialists

LMS may outsource classification, packing, documentation or handling of dangerous goods to trained and qualified specialists where appropriate. Their charges are payable by the Customer unless expressly included in the quotation.

E7. Indemnity

To the fullest extent permitted by law, the Customer shall indemnify LMS and its directors, officers, employees and agents against claims, losses, liabilities and reasonable expenses arising from the Customer's failure to accurately declare, classify, package, mark, label or document dangerous goods.

E8. Continuing Agreement

This declaration applies to all subsequent shipments tendered by or on behalf of the Customer unless replaced in writing, but the Customer must still make shipment-specific dangerous-goods disclosures.

SCHEDULE F - ONTARIO CONSUMER AND HOUSEHOLD GOODS ADDENDUM

Additional protections and disclosures for applicable Ontario consumer moving and household-goods transactions

This Schedule forms part of the LMS Comprehensive Standard Trading Conditions.

MANDATORY RIGHTS PREVAIL

This Schedule is designed to prevent LMS commercial terms from overriding non-waivable Ontario consumer or household-goods rights. If a statutory requirement conflicts with the Master Terms or another Schedule, the statutory requirement controls.

F1. When This Schedule Applies

This Schedule applies to the extent the Customer is a consumer in Ontario or the shipment is subject to Ontario household-goods contract-of-carriage rules. It may apply in addition to international air or ocean terms for the corresponding segments of an international relocation.

F2. Written Consumer Contract and Required Information

Where Ontario consumer law requires a written moving-services contract, LMS will provide a written contract containing the legally required business identity, description of services, itemized prices or pricing method, total amount or estimate as applicable, service dates and payment terms. Any additional disclosure required for an internet, remote, direct or other prescribed consumer agreement shall be provided when applicable.

F3. Estimates and Price Changes

If a consumer contract includes an estimate, LMS will not charge more than the amount permitted above the estimate under applicable Ontario consumer law unless the Customer requests additional or different goods or services and agrees to an amended estimate or price in the manner required by law. This consumer protection is separate from a commercial freight quotation that is expressly based on final verified weight, dimensions or third-party charges and is not treated by law as a fixed estimate. The shipment document should clearly state which pricing method applies.

F4. Cooling-Off and Statutory Cancellation Rights

Any 10-day cooling-off right, one-year cancellation right for legally deficient agreements, or other statutory cancellation/refund right that applies to the consumer transaction prevails over Schedule G. If services are lawfully commenced during an applicable cooling-off period at the Customer's request, any right of LMS to reasonable compensation for services already supplied is limited to what the law permits.

F5. Ontario Household Goods Contract of Carriage

Where O. Reg. 643/05 applies to household goods, the shipment-specific contract of carriage must contain the information required by section 6, including consignor and consignee details, origin, destination, shipment date, originating carrier and destination-agent details where applicable, connecting carriers, inventory, apparent condition, declared valuation, charges, delivery period, special services, notice that the Uniform Conditions apply, and claim-related statements.

The Uniform Conditions of Carriage for household goods are deemed to form part of the contract where the Regulation applies.

F6. Household Goods Carrier Liability

If LMS is legally the carrier for an Ontario household-goods road segment, the mandatory Ontario valuation, declared-value and claim provisions apply. LMS will not use a general disclaimer to eliminate liability for carrier negligence where the Uniform Conditions prohibit such an exclusion.

F7. No Improper Holding of Consumer Goods

Nothing in the LMS lien or payment terms authorizes LMS to hold consumer household goods unlawfully to force renegotiation of the agreed price or services. Any detention or lien remedy must be exercised only where and to the extent permitted by applicable transportation and consumer law.

F8. Receipt at Delivery and Claims

Where mandatory Ontario household-goods rules apply, the consignee's signature acknowledging receipt does not eliminate the right to make a timely claim for loss or damage. The applicable statutory claim periods must be stated or incorporated as required.

F9. International Relocation and Destination Charges

For international household-goods relocations, destination-agent, customs, port, terminal, storage and delivery charges should be identified as included, excluded, estimated or payable directly to the destination provider. LMS shall not represent an excluded third-party destination charge as included.

Foreign destination services are subject to local law and the destination provider's lawful terms.

SCHEDULE G - BOOKING, DEPOSIT, CANCELLATION AND MATERIAL CHANGES

Commercial booking rules carried forward and strengthened from the prior LMS document

This Schedule forms part of the LMS Comprehensive Standard Trading Conditions.

G1. Binding Booking

A booking is confirmed when LMS accepts the booking or shipping instructions and/or receives a required booking deposit. LMS may then incur commitments to airlines, ocean carriers, truckers, terminals, warehouses, agents and other Service Providers.

G2. Booking Deposit

Unless LMS expressly agrees otherwise in writing, a booking deposit is non-refundable upon Customer cancellation to the extent permitted by law. The deposit is applied to the final invoice if the shipment proceeds and is intended to compensate LMS for administration, reserved capacity, operational preparation and commitments incurred, not to operate as a penalty.

G3. Cancellation More Than 48 Hours Before Pickup

If the Customer cancels more than 48 hours before the scheduled pickup time, LMS may retain the applicable booking deposit and charge non-refundable or non-recoverable third-party costs reasonably incurred or committed for the booking.

G4. Cancellation Within 48 Hours of Pickup

If the Customer cancels less than 48 hours before scheduled pickup, the Customer shall pay a cancellation charge equal to 50% of the total freight and service charges quoted or confirmed for the cancelled shipment, subject to applicable law.

Any retained booking deposit is credited toward that 50% charge so the same amount is not charged twice.

G5. Purpose and Reasonableness of Late-Cancellation Charge

The parties acknowledge that a late cancellation may cause costs and losses that are difficult to calculate precisely, including lost carrier or trucking capacity, no-show charges, equipment positioning, labour scheduling, documentation, warehouse preparation and lost booking opportunities. The charge is intended as reasonable agreed compensation and not a penalty.

G6. Postponement and Material Booking Changes

A request to postpone, change pickup date, destination, commodity, weight, dimensions, service mode, equipment or routing may be treated as a cancellation and new booking where LMS or a Service Provider has already committed resources or incurs rebooking costs. LMS shall act reasonably in making that determination.

G7. Cancellation by LMS or Carrier

Customer cancellation charges do not apply where LMS cancels solely for its own convenience without cause attributable to the Customer, Goods, carrier, government authority or force majeure event. If a carrier cancels capacity or a force majeure event prevents the booked service, LMS may offer a reasonable alternative. Third-party charges already incurred remain payable only to the extent permitted by law and the applicable booking terms.

G8. Consumer Rights

This Schedule is expressly subject to Schedule F and any mandatory consumer cancellation, refund or estimate rights.

SCHEDULE H - PAYMENT, DETENTION, LIEN AND SALE OF GOODS

Payment security and lawful enforcement rights

This Schedule forms part of the LMS Comprehensive Standard Trading Conditions.

H1. Customer Payment Obligations

The Customer shall pay all freight charges, service fees, advances, disbursements, duties, taxes, storage, demurrage, detention, carrier charges, administrative charges and other amounts properly owing to LMS under the applicable transaction.

H2. Payment Before Further Performance or Release

Where an amount is due and unpaid, or LMS reasonably requires security for amounts becoming due, LMS may to the extent permitted by law suspend further services, decline to advance funds, withhold documents within its lawful control, and require payment or satisfactory security before release of Goods.

H3. No Set-Off and Third-Party Payment

Subject to Mandatory Law, amounts owing to LMS are payable without set-off or counterclaim. If a consignee, employer, buyer, seller or other third party was expected to pay but does not, the Customer remains liable unless LMS expressly agreed otherwise.

H4. Particular and General Lien

To the fullest extent permitted by applicable law, Goods and related documents in LMS's lawful possession or control may be subject to a particular lien for amounts owing on those Goods and, where legally available, a general lien for other amounts owing by the Customer.

Nothing in this Schedule creates a lien broader than the law permits.

H5. Storage During Detention

If Goods are lawfully detained for unpaid charges, the Customer remains responsible for reasonable storage, handling, demurrage, detention, terminal, equipment, preservation and transportation charges. LMS may move Goods to another suitable storage location where reasonably necessary.

H6. Notice Before Enforcement

Before enforcing a lien by sale or disposition, LMS shall provide any notice required by applicable law to the Customer and, where required, to the owner, secured creditors or other persons having a legally recognized interest.

H7. Sale or Other Disposition

If the indebtedness remains unpaid after all applicable notice requirements and statutory waiting periods, LMS may, only to the extent permitted by law, arrange public auction, private sale or another lawful disposition. Any sale shall comply with applicable statutory requirements.

H8. Application of Proceeds and Deficiency

Lawful sale proceeds may be applied to preservation and storage, lien enforcement and sale costs, outstanding freight, carrier, terminal, customs-related, demurrage, detention and storage charges, and other amounts validly secured. Any surplus will be dealt with as required by law.

If proceeds are insufficient, the Customer remains liable for the unpaid balance to the extent permitted by law.

H9. Perishable, Dangerous or Deteriorating Goods

Where Goods are perishable, dangerous, rapidly deteriorating, likely to lose substantial value or create a risk to persons, property or the environment, LMS may take expedited protective or disposal measures reasonably necessary and permitted by law.

H10. Consumer Carve-Out

For consumer household-goods transactions, LMS will not use detention, lien or sale rights in a manner prohibited by consumer or transportation law, including to pressure a consumer into paying charges that the law does not permit.

SCHEDULE I - CLAIMS PROCEDURE AND REQUIRED DOCUMENTATION

Customer claim notice, evidence preservation and mode-specific review

This Schedule forms part of the LMS Comprehensive Standard Trading Conditions.

I1. Immediate Steps

The Customer should inspect the Goods promptly at delivery. Apparent shortage or damage should be noted on the carrier's delivery receipt where possible. Concealed damage should be reported as soon as discovered.

The Customer must take reasonable steps to prevent further loss and should not discard packaging or damaged Goods until reasonable inspection has been completed or LMS confirms that inspection is not required.

I2. Written Claim Information

A written claim should identify the LMS reference number, shipper, consignee, origin, destination, shipment date, delivery date, affected packages or Goods, nature and amount of the loss, and the legal or factual basis of the claim.

I3. Supporting Documents

• LMS quotation, booking confirmation and invoice.
• Air waybill, bill of lading, road contract of carriage or warehouse receipt, as applicable.
• Commercial invoice, purchase invoice or other proof of cargo value.
• Packing list and household-goods inventory where applicable.
• Delivery receipt or proof of delivery with exceptions noted where available.
• Photographs or video of outer packaging, labels, pallet, seals and damaged Goods.
• Repair estimate, salvage value, replacement evidence or survey report where applicable.
• Proof of freight payment if required by the governing carrier or mandatory conditions.
• Any insurer correspondence if cargo insurance was purchased.

I4. Common Mandatory Claim Periods - Summary Only

The following table is a review aid and is not a substitute for the actual law, convention or carrier document governing the shipment. A shorter or different mandatory period may apply.

I5. Claims Handling Is Not an Admission

LMS may investigate, assist with carrier claims, communicate with insurers or seek settlement without admitting liability. The Customer remains responsible for complying with all mandatory notice and suit periods.

ELECTRONIC ACCEPTANCE

Where permitted by law, electronic signature, email approval, online acceptance, approval of a quotation or booking, or tender of Goods after receipt of these Conditions may constitute acceptance without a handwritten signature.